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WE ARE THE CALM VOICE ON THE OTHER END

Rampart County Regional Dispatch Center is a private dispatch center providing contracted dispatching and radio service to Public Safety agencies in 2 States and growing. We can Service any Public Safety, Process Servers, Hospitals, Nursing Facilities, Hospice Organizations, and Private Security.

Note: We Are Now Largest Sky-Warn Storm Watch and Chasing Communications Network In the United States. We Have Spotters and Chasers all Over The United States Now On our Network. We will Be Adding Statistics Of The Storms We Track Soon.  More Information Will Coming Soon.

How Calls Are Handled

Who we dispatch for:

Currently Rampart County Fire Department Regional Dispatch Center provides fire and emergency medical dispatching services for our agency and any other agencies who wish for our dispatch center to dispatch for them.

How we dispatch:

The Rampart County Fire Department has automated its dispatching services going from a manual process to using a Computer Aided Dispatch system or “CAD” for short. 

This technology afforded a reduced response time or the time it takes a unit to be dispatched and make patient contact, which ultimately saves lives. Our state-of-the-art CAD system is customized to fit our needs, thereby ensuring the highest level of customer service at all times. We remain on the cutting edge not only with our CAD system but also with our network radio, telephone equipment, and enhancements.

How it runs:

In the dispatch center itself you will find personnel on duty 24 hours a day 7 days a week trained and ready to answer incoming calls or assisting units on-scene using a radio. This area is staffed with an on-duty Chief who works a 24-hour shift mirroring the field, a shift supervisor, a lead dispatcher and a team of dispatchers who are cross-trained in all positions and rotate throughout the shift answering incoming calls for service, dispatching calls or handling the radio traffic of working incidents. On busier shifts the staffing level is increased. We have the ability to call in additional personnel if activity levels warrant. All of our personnel are Emergency Medical Dispatch certified and provide self-help instructions as necessary.

Calling:

Rampart County Fire Department’s Regional Dispatch Center is considered a “Secondary Answering Point” in the System. This means that when an individual calls to report an incident the call will be answered by the local agency first. This agency is known as the “Primary Answering Point”. The local law agency determines if the incident requires fire and/or medical services and if so transfers the call. This all transpires within seconds. When the phone rings in the dispatch center one of our Communication Operators, also called an “Call Taker”, will answer and confirm the location of the incident, the phone number, and determine what the the nature of the call  is before sending the incident off via the CAD system to be dispatched by another Communications Operator or our “Channel One Operator”, all the while giving self-help instructions if needed. The Channel One Operator is responsible for “dispatching” the call, or letting the responding units know where they are to respond, what type of emergency they are going on and the tactical radio channel the incident will be worked off of. This position also handles all administrative radio traffic such as units going available or unavailable.

The Communications Operator who talks to the units assigned to an incident is called the “TRO” or Tactical Radio Operator. This position is responsible for ensuring that additional resources are dispatched if required and documenting pertinent information in the incident's history.

AUTOMATIC VEHICLE LOCATION

CAD knows where every piece of equipment is at all times due to global positioning technology. This is commonly referred to as “AVL” or Automatic Vehicle Location. This technology not only selects the closest most appropriate unit to dispatch, it is also a tool used by the Incident Taker when reassuring the caller, by being able to give them precise information about the unit's distance from the call. Imagine a drowning call and being able while giving CPR instructions to let the caller know that the unit is one (1) mile out, 1/2 mile out and so on. The CAD system knows what to dispatch based on response requirements for each call type in the system. We call these call types “dispatch codes”. When we have an emergency that involves someone having a heart attack this nature code has a pre-set response requirement and units are selected based on that criterion.

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